The results of the 2017 J.D. Power Tech Experience Index Study have been released after a year of testing by vehicle owners. The study began last year, with vehicle owners monitoring their satisfaction with their vehicles, particular in the areas of driver satisfaction, and with 35 discrete technologies measured after 90 days of ownership.
The survey respondents score their satisfaction on a 1,000-point scale, with the major categories including entertainment and connectivity, comfort and convenience, driving assistance, collision protection, navigation, and smartphone mirroring.
Of all the automakers tested in the survey, Chevrolet scored at the top, with two Chevrolet cars taking the highest score in their respective classes. The 2017 Chevy Camaro was the best rated of all midsize cars, and the 2017 Chevy Tahoe took top marks in the large vehicle class. Both of these cars are available now at your local Spencer Chevrolet dealer, but you can read on for more information about what makes them so great!
The purpose of the study is to measure owner satisfaction in several key areas that contribute to drivers’ continuing enjoyment of their vehicles. Over 90 days of ownership, 35 different technologies are measured, in several different areas. This index of drivers’ usage, experience, and interactions allows J.D. Power and Associates to form a complete picture of what vehicle ownership is like.
This is only the second such survey that has been done, and the results are somewhat different from last year, which has provided illuminating results in how people use their cars and what they expect from them.
The survey found that the safety equipment in most new cars, particularly the modern, sensor-backed electronic and automatic safety features, are very popular with drivers. This includes features such as adaptive and dynamic cruise control, collision detection systems with automatic emergency braking, blind spot sensors, backup cameras, and more.
Navigation is popular, as well, and it seems that many drivers have trouble with their infotainment systems, finding them confusing, difficult to use, or inconvenient to navigate and decipher, although updates usually correct the issues that many people have.
According to J.D. Power and Associates, the most important factors in defining user experience are understandability, usability, usefulness, and trust. Where those are concerned, Chevrolet knocked it out of the park, delivering an unparalleled experience that left drivers completely satisfied and in awe of their cars.
It’s a delicate tightrope walk between offering up the new technology that people crave and are most interested in, while not making it too out-there and confusing or frustrating them. The survey respondents reported a high level of satisfaction with Chevrolet’s proprietary infotainment system, which speaks to the amount of care and craft that Chevrolet spent on designing their vehicles.
2017 Chevrolet Camaro
For the second year in a row, the Chevy Camaro has finished first in its category in the survey, making it the all-time champion. While the 2017 Chevy Camaro is perhaps most well-known for its storied lineage and fame as a muscle car, the results of this survey, both this year and last, prove that it has brains to match the brawn. The muscular sports car ranked highest in entertainment, connectivity and mirroring smartphones, crash protection, and driving assistance.
The 2017 Chevy Camaro is a complete re-design for the sixth generation. According to Chevrolet, the only parts carried over from the previous generation are the SS badge and the Chevy logo bowtie. Built on General Motors’ Alpha platform, the performance car has a stiff and light frame. Coupled with a 200-lb weight reduction compared to last year’s model, this is the most capable version of the Chevy Camaro yet.
Available in five different trim levels, this generation of the Chevy Camaro is also the most fuel efficient to date, due to the technology used in the three different engines. The basic engine is a turbocharged 2.0-liter 4-cylinder engine, capable of a peak of 275 horsepower while still managing a rating of 30 miles per gallon on the highway.
The next engine up is the 3.6-liter V6 engine, directly injected and naturally aspirated. The most powerful naturally aspirated V6 engine in its class, it still manages to get up to 27 miles per gallon, despite offering up 335 horsepower.
The Camaro’s most impressive engine, the 6.2-liter V8, tops out at an astonishing 455 horsepower, which it makes while still getting up to 28 miles per gallon on the highway. It accomplishes this feat through the use of technologies such as variable valve timing and cylinder deactivation.
All of the Camaro’s engines across the trim levels come standard with a six-speed manual transmission, with an optional eight-speed automatic available. The eight-speed transmission features steering-wheel-mounted paddle shifters, giving you greater control over the vehicle.
2017 Chevy Tahoe
While having one car topping its class in the J.D. Power Tech Experience survey would, no doubt, be a feather in the cap of any automaker, Chevrolet was doubly blessed, with two vehicles topping all the rest of the competition. The 2017 Chevrolet Tahoe was rated as the large vehicle with which respondents were most satisfied. When you look at the features and equipment of the Tahoe, it’s easy to see why buyers were so pleased with it.
The Tahoe is powered by a 5.3-liter V8 engine that peaks at 355 horsepower and an impressive 383 foot-pounds of torque. The engine comes standard with a six-speed transmission, and either as two-wheel or four-wheel drive. Fuel economy for the two drivetrains is rated at up to 23 and 22 miles per gallon, respectively.
Variable valve timing and cylinder deactivation are, again, employed to boost fuel economy, providing better power over a wider rev range. An active fuel management system will switch off up to half of the cylinders during steady cruising at speed.
The Chevy Tahoe has been known for providing exceptional ride quality and comfort, but the 2017 model takes it to the next level with an upgraded interior. The instrument panels were given a sharper, more modern look and feel. Behind the eight-inch infotainment screen, accessible by a motorized faceplate, is a hidden bin, sized ideally for stashing small valuables. Additionally, the center console is large enough to hold an iPad or similarly sized item like a laptop.
The cabin of the 2017 Chevy Tahoe is especially quiet, due to the body-on-frame construction and a widened track, providing exceptional stability, along with other noise and frame vibration dampening measures.
The most luxurious trim level, the LTZ, comes with magnetic ride control, which reads the road and adjusts the suspension on the fly, providing a smooth ride by softening it over bumpy or rough roads and firming it up on smooth surfaces or for emergency maneuvers. Electronic power steering and Duralife brakes on all four wheels also give more precise control and safer stopping ability.
The interior doesn’t lack for amenities, either. With six USB ports spread throughout the cabin of the 2017 Chevy Tahoe and an available 110-volt power outlet on some trim levels, your passengers will not be wanting for entertainment and comfort.
The LT trim level of the Tahoe adds some much loved and requested features, such as a forward collision avoidance safety system, power liftgate, enhanced MyLink touch-screen connectivity, and access to important comforts like keyless remote entry, push-button start, front and rear parking assist, and a power sunroof.
Both the 2017 Chevy Camaro and the 2017 Chevy Tahoe are available now at your local Chevrolet dealer. Call (812) 829-4843 now for more information!